Primary Care of the HIV/AIDS Patient: A Virtual Clinic

About This Manual

This manual is divided into several parts, including a Guide to the Virtual Clinic and a Technical Reference. The Guide gives some background about the Virtual Clinic™ and Virtual Mini-fellowship™, provides faculty biographies, tells how to install the program, and offers some suggestions about how to do the mini-fellowship. The Technical Reference can help deal with technical problems you might encounter.


Microsoft® and Windows® are registered trademarks of Microsoft Corporation. Apple® and Macintosh® are registered trademarks of Apple Computer, Inc. IBM® is a registered trademark of International Business Machines.

Copyright Statement

Copyright © 1999, 2001 The Trustees of Dartmouth College, and The Trustees of Columbia University.

This manual and the computer program it describes are protected by copyright law and international treaties. Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law. This manual and the software are subject to license agreements with Dartmouth College and Columbia University, and are not to be copied or used except as specified in such agreement. Some materials in this program are from copyrighted publications and products owned by others. Refer to the publication data included in bibliographic citations, and the copyright notices in the original published form of the contained publications, all of which are incorporated herein by reference.

Information in these documents is subject to change without notice.

Development of this program was funded in part through an unrestricted educational grant from Roerig, Division of Pfizer Pharmaceuticals, and through funding from Appleton & Lange Medical Publishers, Division of Simon & Schuster, Inc.

<<back to top

Credits

  • Writer, Designer, Director, and Producer
  • Joseph V. Henderson, MD
  • Interactive Media Laboratory
  • Dartmouth Medical School
  • Multimedia Programmer
  • Douglas Campbell
  • Graphics and Animation Production
  • Susan K. Johnson
  • Macintosh/Windows Programming
  • Chuck Officer, Sean Sharp, Kevin Morgan
  • Digital Production
  • Benton Roberts, Sukdith Punjasthitkul, Joseph Beaudoin
  • Associate Producer
  • Terry Samwick
  • Audio Processing
  • Mark Noel, William Tishler, Sukdith Punjasthitkul, Terry Samwick
  • Media Coordinator
  • Sukdith Punjasthitkul
  • Administration
  • Alison Burton, Sharon Irwin, Karen Phetteplace
  • Lectures Graphics and Animations
  • Scott Chesnut
  • Clinic Overview Graphic
  • John Stephens
  • Simulated Patient (Laurie Matthews)
  • Alyss Henderson
  • Webmaster
  • Ryan Baker
  • Testing
  • Andy Cahill, Galen Brown, Alexander Dennis
  • Graphic Design for CD Packaging
  • William Scavone
  • Interviewer and Camera
  • Director, Absolutely Positive
  • Peter Adair
  • Adair and Armstrong
  • San Francisco, CA
  • Additional Interviews and Camera
  • Joseph V. Henderson, MD
  • Cameraman (Lectures and Laurie Matthews)
  • Gary Fall
  • New York, NY
  • Video Editor, Sound, and Music
  • Joseph V. Henderson, MD
  • Assistant Video Editor and Production Assistant
  • Michelle Houston
  • Houston, TX
  • Online Editor
  • Shirley Thompson
  • San Francisco, CA

Narrators and Content Advisors

  • Joyce Anastasi, RN, PhD
  • Director, Center for AIDS Research
  • Columbia University School of Nursing
  • John G. Bartlett MD
  • Chief, Division of Infectious Disease
  • Johns Hopkins Hospital
  • Professor of Medicine
  • Johns Hopkins University -School of Medicine
  • Jay Dobkin, MD
  • Director, AIDS Program
  • Columbia Presbyterian
  • Medical Center
  • John Modlin MD
  • Director, Diagnostic Virology Lab
  • Dartmouth Hitchcock Medical Center
  • Professor of Medical and Pediatric Medicine
  • Dartmouth Medical School

Script Consultants

  • Catherine Atkins-Kaplan, PhD
  • Assistant Dean and Professor of Psychology
  • College of Sciences,
  • San Diego State University
  • Elizabeth Eccles, RN
  • Dartmouth Hitchcock Medical Center
  • Jacquelyn H. Flaskerud, RN, Ph.D
  • F.A.A.N. Professor, UCLA School of Nursing
  • Kenneth Fornataro
  • AIDS Treatment Data Network, New York
  • Joseph Masci, MD
  • Director, AIDS Center Program
  • Elmherst Medical Center
  • Elmer R. Pfefferkorn Jr., Ph.D
  • Chairman, Dept. of Microbiology
  • Dartmouth Medical School
  • Stanley J. Stys MD
  • Professor Obstetrics & Gynecology & Surgery (Gynecology)
  • Dartmouth Hitchcock Medical Center
  • Michael P Carey, Ph.D.
  • Professor of Psychology
  • Syracuse University

Special Thanks

  • Original Footage from Absolutely Positive
  • Adair and Armstrong, San Francisco
  • Other original footage of Mary and Billy Corwin
  • San Francisco City Clinic
  • Transmission and Scanning Electron Microscopy
  • Charles P. Daghlian, Ph.D
  • Director, Rippel Electron Microscope Facility
  • Dartmouth Medical School
  • HIV-infected Lymphoma Cells
  • Alexandra L. Howell, Ph.D
  • VA Hospital
  • White River Junction, VT
  • Dermatology Slides
  • N. Patrick Hennessy, MD
  • Dept. of Dermatology and Skin Cancer
  • New York University Medical Center
  • Dermatology Slides
  • Jay Dobkin, MD
  • Infectious Organism Slides
  • Dept. of Microbiology
  • Dartmouth Medical School

Interviewees

  • Doris Butler
  • Oakland, California
  • Peter Canavan, RN
  • Queens, New York
  • Mary Corwin
  • San Francisco, California
  • Billy Corwin
  • San Francisco, California
  • In Memoriam
<<back to top

Background: Ideal Continuing Education?

Most clinicians would value a continuing education experience that provides for effective, efficient, and enjoyable learning. The ideal CME (continuing medical education) or CNE (continuing nurse education) experience would probably involve a visit to a major medical center, with opportunities to see patients, interact with experts (in the best case, a mentor), attend excellent lectures, etc., all of which would be available as desired, ie, on demand. But this kind of ideal learning experience isn't available to most practitioners; they're difficult, if not impossible, to conduct on a regular basis, much less "on demand." Further, good learning depends on having good teaching cases and good teachers, the availability and quality of which is, to say the least, unpredictable. For most chronic diseases, it's impossible, in the short duration of a typical CME or CNE experience, to get first-hand sense of longitudinal care, the long-term physical and emotional impact of a disease on individual patients. Even when good educational experiences are available, attending them usually involves significant expense and inconvenience to the practitioner.

Virtual Mini-fellowships™ seek to overcome these obstacles and to provide as close to an ideal continuing education experience as technology will allow. This program, dealing with HIV and AIDS:

These qualities are provided within a Virtual Clinic, a highly detailed, computer-generated environment that is intuitive and easy to use. We're convinced that you'll find this mini-fellowship to be a unique, informative, efficient, and highly enjoyable way to learn!

<<back to top

Faculty

  • Host and Case Discussions
  • John G. Bartlett, MD
  • John Bartlett is Chief, Division of Infectious Disease at Johns Hopkins University School of Medicine and Johns Hopkins University Hospital. A long-term participant in the battle against HIV and AIDS, Dr. Bartlett is widely regarded as a "clinician's clinician," blending extensive scientific knowledge and clinical experience with a deep commitment to his patients and students. He is noted for his teaching abilities and clinical insights, and is in great demand as a lecturer and consultant. It's a great honor to have Dr. Bartlett as host and discussant for this program.
  • Lecturer and Patient Counseling Feedback
  • Joyce Anastasi, RN, PhD
  • Director, Center for AIDS Research,
  • Columbia University School of Nursing
  • Dr. Anastasi began working with HIV/AIDS patients early in the 1980's and was among the first clinical nurse specialists in HIV/AIDS in the nation. Dr. Anastasi later designed and established one of the first graduate programs in HIV. She continues to teach this curriculum, which includes both didactic and clinical experiences. Her curriculum was incorporated into a joint project titled, "HIV/AIDS: An Interactive Curriculum for Health Sciences" developed by Columbia University School of Nursing and Dartmouth's Interactive Media Laboratory, for which Dr. Anastasi was a chief advisor and principal investigator. Dr. Anastasi presently directs the Center for AIDS Research and conducts research on symptom management and HIV, funded by NIH/NINR.
  • Lecturer and Patient Management Feedback
  • Jay Dobkin, MD
  • Director, AIDS Program, Columbia Presbyterian Medical Center
  • Jay Dobkin heads the AIDS Center at Presbyterian Medical Center and is Associate Professor of Clinical Medicine at the College of Physicians and Surgeons, Columbia University, New York City. A specialist on infectious diseases with over a decade of experience managing HIV infection, his practice serves a large and very diverse patient population. Dr. Dobkin has been extremely active in educating health professionals, including participation in the development of computer-based learning programs; he was a medical advisor during production of HIV/AIDS: An Interactive Curriculum for Health Sciences. He was principal investigator for the Columbia-Presbyterian AIDS Clinical Trials Unit, National Institutes of Health.
  • Pediatric Case Discussion
  • John C. Modlin, MD
  • John Modlin is Professor of Pediatrics and Medicine at the Dartmouth Medical School. He is also a member of the Infectious Disease Section and Medical Director of the Clinical Virology Laboratory at the Dartmouth-Hitchcock Medical Center. Dr. Modlin has recently stepped down from the FDA Antiviral Drugs Advisory Committee, where he served as Chair during the final year of his term. He is currently a member of the CDC Advisory Committee on Immunization Practices. Dr. Modlin has authored or co-authored more than 100 papers in the medical literature. His research interests include perinatal viral infections, mechanisms of enterovirus infections, and poliovirus immunization.
  • Designed, Directed, and Produced by
  • Joseph V. Henderson, MD
  • Joe Henderson directs the Interactive Media Laboratory at Dartmouth Medical School. Having developed award-winning interactive media programs for over a decade, Dr. Henderson is well known as a medical educator with a firm grasp of technology-based learning and its power to involve and inform. His goal is to provide for learning experiences that are intellectually and emotionally stimulating, enjoyable, and, in the best of cases, profound. He thinks that with this Virtual Clinic program he and his development team (see credits) "have come pretty close to achieving those goals."
<<back to top

Getting Started

These installation instructions and system requirements are for the CD-ROM version of the program. The instructions for installing and running the program over the Internet are a bit different, and can be viewed on the Installation Page.

Minimum Hardware Requirements

Windows System Specifications

  Required Recommended
Operating System Windows 98/ME/NT 4.x/2000/XP Windows 98/ME/2000/XP
Processor Type Intel Pentium II or 100% Intel-compatible microprocessor, 300Mhz, with 32MB hard disk space Pentium II, 300Mhz or better, 32MB hard disk space
Video 2MB video RAM (16-bit color or better at 640x480) 4MB+ video RAM (24-bit color at 640x480 or higher)
CD-ROM Drive 2x CD-ROM drive with 300kBps data transfer rate 4x CD-ROM drive or faster
Sound Card SoundBlaster or 100% SoundBlaster-compatible sound card and speakers 16 bit SoundBlaster or 100% SoundBlaster-compatible and speakers
<<back to top

Macintosh System Specifications

  Required Recommended
Operating System System 9.2 System 9.2
Processor Type Macintosh G3 processor and 32MB hard disk space Macintosh G4 processor and 32MB hard disk space
Video Thousands of colors Millions of colors
RAM 64 MB 128 MB
CD-ROM Drive 2x CD-ROM drive 4x CD-ROM drive
<<back to top

Installation

Windows Installation

  1. Insert the Clinic Disc in your CD-ROM drive.
  2. Open "My Computer" from Desktop and open icon of CD-ROM. Start the installation by double-clicking "Setup.exe". You can install to the default location, C:\Program Files\HIV Virtual Clinic, or choose your own location.
  3. This program requires QuickTime (software from Apple Computer, Inc. that displays video and audio) version 5.0 or higher. If it is not currently installed, you will be led through its installation.
  4. The program also requires On2's VP3 video codec which will be installed as needed.

Macintosh Installation

  1. Insert the HIV Virtual Clinic Disc in your CD-ROM drive
  2. Double-click the "Mac HIV VC" icon and follow the instructions on screen.
  3. If QuickTime is not currently on your computer, it will be installed during this process and your Macintosh will need to be restarted for system changes to take effect.

Launching the Program

First, before launching the program, reset your screen graphics as needed. The Virtual Clinic works best with graphics set at 640x480 or 800x600 screen resolution and 24 bits per pixel (millions of colors). The program will not run in 8-bit mode (256 colors). Usually monitor resolution higher than 1024x1068 will make the video appear unacceptably small. Please refer to your computer system manual for guidance in how to establish these settings.

Launching the Virtual Clinic program depends on the kind of computer you're using and its operating system.

<<back to top

A Travel Guide to your "Mini-Fellowship"

What you do -- and the order in which you do it -- is up to you. That said, here's a quick "travel guide" to the program. It's a recommended path, one of several you might take.

First, sign in to the mini-fellowship. It's important that you remember the name you use and sign in the same way every time you use the program. (Note that if you use different sign-on names, the program will keep track of progress for each of those names; using one name makes it easier to track your progress and get continuing education credit.)

The first time you use the program, there are a couple of disclaimer and credit screens. Click the mouse to hurry these along.

On your initial visit, we recommend you do the Orientation. It only takes a few minutes and it's a good overview.

Next, we recommend you go into Examining Room A or B. Here's how to decide:

screenshot of Examing Room A and B, from Primary Care of the HIV/AIDS Patient: A Virtual Clinic

Enter Room A if you want to learn about pre-test assessment and counseling (Visit 1), and assessment and possible treatment of early HIV infection (Visit 2).

Enter Room B if you already know about these (or simply want to skip them for now). There, you'll meet your patient a few years after her initial diagnosis and workup, after she's begun to develop signs and symptoms of advancing disease.

In every encounter, you'll be asked to assess and counsel your patient. In some of the encounters, you'll also be asked (in a friendly way) to help make some decisions about her care. Note that if you decide to start with B, you'll be able to go back and pick up the Room A encounters later. Room A is recommended, if you have the time and interest.

At the end of each encounter, Dr. Bartlett will offer to discuss issues raised by that encounter. Topics and times will be given in advance, so you'll know what you're getting into. We recommend you say, "yes." John Bartlett is a clinician's clinician who's also a great teacher! (By the way, you can elect to get any case discussion at any time by going to the Conference Room.)

After completing your first encounter (Room A or Room B), head down the hall to the Learning Resources Room. Go through the door by clicking on it. When asked, take the Clinic Disc and replace it with the Learning Resources Disc. Push in the CD tray and wait a moment until you've entered the LR Room. Pick the Patient Interviews kiosk on the right. Select the Introduction and meet these remarkable people. Do one or two more interviews; they don't last more than a couple of minutes each.

Next, head over to the Lectures/Activities area (click the bottom of the interviews kiosk). The topics are arranged in order, with more theoretical or basic topics at the top and more clinical topics at the bottom of the kiosk. After you choose a topic, you can attend mini-lectures (click on the left) or learn in a more active way via the activities (click on the right). The lectures can be done in their entirety (10 to 20 minutes each) or by subtopic. The activities generally take from 2 to 4 minutes to complete. We recommend you do the lectures and/or activities for one or two topics, as desired.

You might then take a break, or head back to the clinic and do your second encounter with Laurie Matthews. If the latter, you'll need to shuffle the CD-ROMs as before.

To take a break, go to the Clinic Overview by clicking the icon that looks like a fire evacuation diagram. Click the EXIT sign in the right lower corner of the overview. Alternatively, you can quit the program by hitting the Alt+Q (Windows) or Command+Q (Macintosh) keys at the same time. The program will automatically save your location in the mini-fellowship. If you're in the middle of an encounter with your simulated patient, we recommend you complete the encounter before exiting. You'll be asked if you want to save your location in the encounter and can then exit the program if you decide to leave prematurely.

Take some time off.

When you come back to the program, sign in with the same name you used before. Click the Restore button to pick up where you left off the last time you were in your mini-fellowship.

IMPORTANT NOTE: If you want, you can start from the beginning of the program at any time; if you select this, all record of your progress up to that point will be lost, so make sure you want to do this. If you simply want to show someone the program from the beginning, try signing in with a different name from the one you're using for your mini-fellowship.

FINAL NOTE: It can take from 2-8 hours to complete this program, depending on how much of it you decide to do. At a minimum, we recommend you do the three patient simulation encounters in Examining Room B, and a few of the interviews, mini-lectures, and activities in the Learning Resources Room. The second encounter in Room B is a particularly important part of the mini-fellowship!

<<back to top

Using the Virtual Clinic

Signing In

Make sure you use the same name, with exact spelling, each time you use the mini-fellowship. Reasons for this are discussed in the Travel Guide.

Making a Selection

You make selections in the normal way, by moving your mouse cursor and clicking the mouse button (left button for Windows users). When the cursor is over an area that can be selected, it changes from an arrow shape to a hand shape.

Moving Around

There are a couple of ways to move around in the Clinic: from the Overview Map or the Hallway.

Overview Screenshot of the Virtual Clinic Overview: You get to this view by clicking on any of the overview icons (they look like evacuation diagrams) that are scattered throughout the clinic. From the map, just click on any area that interests you, and that drops you into the appropriate location in the Hallway.

Hallway: To enter a room, click on the appropriate doorknob. To move down the hallway, click to the side of the screen in the direction you want to go. To get to the Overview, click on a "fire evacuation plan."


screenshot of Virtual Clinic Hallway

Viewing patient records

When in the Hallway in front of an examining room door, you can elect to view your simulated patient's chart. In general, you can turn pages by clicking on the appropriate side of the chart (NOTE that for slower computers, it can take some time for a new page to appear; please be patient). As your simulated patient's disease progresses, her chart grows quite a bit; we've provided record tabs to help you jump around. When finished viewing the chart, click on the "Done" tab or button.


close-up screenshot of Room B door

Virtual Time

Your simulated patient, as with an actual HIV patient, will experience disease progression over several years. The dates in the chart will reflect that, so don't be surprised if you see dates that are 3+ years in the future. It goes without saying that, as you participate in her management, today's standards of care apply, even though we're virtually in the future. This sounds more confusing than it is... we hope.

Tracking Your Progress in the Mini-fellowship

You can wander about the Clinic, doing as much or as little as you wish. The program will automatically keep track of what you've done in each Clinic area. When you return to the Conference or Learning Resource Rooms, what you've accomplished in previous visits will be noted by a check mark.

The simulated patient encounters are handled differently. We recommend that you allot enough time to complete a visit once you've started it; for each encounter, a note near the doorknob estimates how much time it should take. The program will keep track of which visit you've completed and will automatically present you with the next one in sequence when you're ready for it. Note that once you've elected to start with Room A or B, it's best to continue the sequence you've started; that is, starting with room A should be followed by a second visit to Room A. There's a way to get out of this sequence, by pressing Alt+V (Windows) or Command+V (Mac) (see Hotkeys).

Navigating through Lectures, Case Discussions

New to this version of the Virtual Clinic is the ability to navigate forward and backward through the lectures and case discussion screens. At the bottom of most screens containing audio is a VCR-like control strip with five buttons, which have the following effects:

Note that this control strip is not available during video sequences or when no audio is playing. If the cursor isn't responding while trying to click these buttons, the program is probably busy and will return control shortly.

Taking a break: Exiting and Resuming the Program

You'll probably want to do your mini-fellowship in several sessions. To exit the Virtual Clinic program, go to the Clinic Overview by clicking on any Overview icon which looks like a fire evacuation diagram. Then click on the EXIT sign in the right lower corner. Your location (progress) in the mini-fellowship will be automatically saved. You'll be able to pick up where you left off the next time you sign back into the Clinic. An alternative way to Exit, which can be used anywhere in the Clinic, is to press Alt+Q (Win) or Command+Q (Mac).

To resume your mini-fellowship, launch the program. When you sign in, use exactly the same name that you used previously. You should then click the "RESTORE" button and your mini-fellowship will pick up where you last left off, or very near there. As noted in the Travel Guide, only select "Start Over" if you really want to erase all record of your current progress through the mini-fellowship.

<<back to top

Keyboard Shortcuts

Keyboard shortcuts provide flexibility in using and navigating through the Virtual Clinic. Hold down the Alt (Windows) or Command (Mac) key while pressing a letter, as listed below:

Windows Shortcuts Macintosh Shortcuts Function
Alt+O (letter O) Command+O (letter O) Main Clinic Overview
Alt+V Command+V Menu of each Simulated Patient Visit
Alt+C Command+C Menu of case discussions
Alt+P Command+P Pauses video or audio; press again to continue
Alt+Q Command+Q Quits the program
Esc Esc Skips through video or audio clip. WARNING: this function will advance you through possibly vital information. Use sparingly.
<<back to top

Program Updates

The developers and the publisher of this program have taken care to make certain that the information presented is correct and compatible with standards of care generally accepted in the United States at the time of publication. Nevertheless, as new information becomes available, changes in treatment and in the use of drugs may become necessary. Neither the publisher, the developers, the care providers, nor other individuals participating in the program assume any responsibility or liability for the consequences of any health care decisions made by a user of the program or other person with access to the information in the program.

<<back to top

Troubleshooting Windows (98/NT/2000/ME)

Using multimedia programs can sometimes be frustrating because of the various hardware, software and operating system components that must work together. Most problems can be solved by simply inspecting the hardware and software setup of your machine.

Below are step-by-step guidelines for checking the most common causes of problems when running the Genetics program under Windows. Most technical difficulties are caused by outdated drivers for video, CD-ROM, and sound cards, or from improperly configured equipment. Your hardware manufacturer should be able to provide you with updated drivers. Manuals for your equipment and for Windows may explain optimal settings for your system.

If you are experiencing problems with the Genetics in Clinical Practice program, start by checking system requirements. This program requires at least 8MB of RAM and 23 MB of hard drive space. If you do not have sufficient memory on your system, the program will not run.

Windows Sound

Sound problems occur for many reasons, so they're often hard to track down. Here are some general suggestions for checking the most common sound problems. These steps don't need to be carried out in order; they are just general guidelines for checking the various things that can go wrong with sound.

Step 1: Verify all hardware components

Check that all cables are properly connected, that speakers are plugged in and turned on, that the volume on your speakers is set appropriately.

Step 2: Check sound drivers by playing system sounds

If your hardware is properly set up, make sure that you have Windows sound drivers installed by playing system sounds:

In Windows (98/ME/2000/NT):

Step 3: In Windows 98/NT only, check volume levels

Step 4: Update your sound driver to the most current version

See Updating Windows Device Drivers below for information about how to get the most recent updates.

Step 5: Check the README file for more details

If you are still having problems with audio playback, please refer to the README file located in the HIV Virtual Clinic program group. This file provides detailed information on a variety of configurations and specific cards.

Windows Video

When running the Virtual Clinic program, you may see brief stuttering effects during video. Unless these effects occur frequently or are of long duration, they are no cause for concern. Installing the most current version of your video driver might help. It may also help to have the latest version of Apple's QuickTime software, which is used to play audio and video media. See Updating Windows Device Drivers for information about how to get the most recent updates. If, after updating your driver, you are still experiencing problems with video playback, please refer to the README file located in the HIV Virtual Clinic program group. The file provides detailed information on a variety of configurations and specific cards.

If your fonts look particularly ragged, check to make sure that following TrueType fonts are installed on your system: Arial, Times New Roman and Courier New. To double check fonts in Windows 95, select Settings, Control Panel from the Start menu and double-click on the Fonts icon.

Although unlikely, if the program display becomes corrupted, let the Virtual Clinic program continue to run to refresh the display. If you still cannot see the display, quit the program using ALT+Q and restart.

Windows Screen Savers

If you are experiencing display corruption due to your screen saver, disable it. See the instructions that came with your screen saver software. To disable the built-in screen saver for Windows 95/98/NT:

Conflicts With Other Windows Programs

Do not run processor intensive programs while running the HIV Virtual Clinic program. Exit any other programs that may be running in the background (including CD Player application). In Windows 95, you can reconfigure your startup folder to prevent Windows 95 from automatically starting applications which run in the background and may conflict with the Virtual Clinic program:

It is possible that changes to the system after installation, such as the installation of another multimedia program, may cause unexpected problems. For example, a program that uses an earlier version of QuickTime might cause conflicts; reinstall the Virtual Clinic program to redress this problem.

Updating Windows Device Drivers

We recommend that you update your Windows 95 device drivers to the most current versions. The majority of sound and video problems will be corrected by updating Windows drivers. Your hardware dealer should have access to the most recent drivers. In addition, Microsoft has made a great deal of information and help available through the Windows Driver Library (WDL) and the Microsoft Download Service (MSDL); the MSDL phone number is (206) 936-MSDL (6735). Internet addresses are:

When you download the drivers, follow instructions found in the WDL.TXT file.

Windows Performance

Here is a summary of things to try if you are having performance problems:

<<back to top

Troubleshooting Macintosh

Using multimedia programs can sometimes be frustrating because of the various hardware, software and operating system components that must work together. Most problems can be solved by simply inspecting the hardware and software setup of your machine.

Below are step-by-step guidelines for checking the most common causes of problems when running the Virtual Clinic program under Macintosh. If you are experiencing problems with the Virtual Clinic program start by checking system requirements. This program requires 8 MB of RAM and 23 MB of hard drive space. If you do not have sufficient memory on your system, the program will not run. Additional hardware requirements are listed in the Appendix at the back of this manual.

Macintosh Sound

All Macintosh computers listed under the minimum requirements can produce sound without additional speakers or hardware. If there is no audio and you are using external speakers, the first thing to check is that they are plugged in, turned on, and all cables are properly connected. You may also need to adjust the software volume control. Here's how:

You may also need to ensure that the Playthrough checkbox is selected under the Options section of the Sound In submenu.

Macintosh Video Display

Be aware that occasionally, you may see brief stuttering effects that are the result of normal system demands; unless these effects occur frequently or are of long duration, they are no cause for concern. If synchronization problems are persistent, try disabling control panels and extensions which may be taxing the processor. In particular, try this:

You can restore extensions when you are not using the Virtual Clinic program by turning them back on in Extension Manager or by restoring them to the active "Extensions" folder in your "System" folder.

The program was designed to use the True Type (suitcase) fonts Times New Roman and Helvetica, which should be already installed in your system. If these fonts are disabled, or have been replaced with postscript or type 1 fonts, the computer will try to use what it considers the closest font, which may cause text layout problems (crowding, words off screen, strange line breaks, etc.). If this happens, reinstall original fonts.

Macintosh Performance

Here is a summary of things to try if you are having performance problems:

<<back to top